How your business can benefit from VoIP

July 31st, 2019
How your business can benefit from VoIP

Traditional landline phone systems are fading fast. There are more communication tools available now that provide a faster, more efficient and more flexible way to communicate. A smart choice for a savvy business is Voice over Internet Protocol (VoIP).

VoIP is a service that not only lets you send and receive calls over the internet, but it also allows transmission of videos and data, and enables several calling features for businesses. The main advantages of a VoIP system include reduced costs, increased productivity, and improved time management. But apart from these advantages, here are three more benefits to implementing VoIP.

Enhanced client interaction

The VoIP phone system can be customized to the nature of your business and type of clientele.

First, VoIP can efficiently handle client calls. Each call can be screened and then forwarded to the appropriate receiver or to other receivers simultaneously, with just a click. Other calls can be put on hold with custom music or a recorded message depending on the situation. Auto-attendant features even allow quick call transfers to an extension without going through a receptionist. You can also redirect your voicemail to email. This makes messages easy to respond to so no client is overlooked. What’s more, VoIP boasts excellent call quality, a plus for any business. These robust set of features make you more accessible to your clients and enable you to deal with their concerns more efficiently.

Lastly, VoIP enables your business to affordably connect with your clients anywhere in the world.

Viability of remote work

VoIP allows you to work anytime, anywhere, on any internet-connected device. Your company can save on operational costs like electricity if your employees worked remotely once or twice a week.

With a properly set up and well-maintained VoIP system, businesses can strengthen internal and external communication with employees. Employees can have access to outbound call center applications and inbound interactive voice response (IVR) applications, even in the comfort of their homes.

Scalability and integration

The VoIP phone system lets businesses expand their workforce without having to shuffle processes and equipment during the onboarding of new employees. This ease in scalability means that VoIP can easily grow with your business.

VoIP can also integrate with your other business systems like marketing platforms and customer relationship management (CRM) software. This allows you to streamline your business processes and effortlessly switch between different tasks. And with a little bit of conducting, you and your team can achieve optimal productivity and efficiency.

VoIP is practical, easy to implement, and sustainable. Enjoy these benefits when you partner with Cyber Shift Technologies, a top-tier internet service provider that gives you access to best-in-class telecom solutions and services. Our hosted VoIP service might just be the system you’re looking for. Call us today!


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