VoIP features you can use to better your business

June 11th, 2019
VoIP features you can use to better your business

Businesses that run exclusively in one location are becoming less common because of the internet. Instead of an expensive and outdated telephone system, modern businesses are utilizing high-speed networks to communicate from any location.

Voice over Internet Protocol (VoIP) phone systems provide businesses a cheaper and more efficient way to communicate, and here’s how.

Desktop calling

With VoIP, you can make and receive calls from any internet-enabled device. If you have mobile and desktop VoIP apps, you can download an application for your phone system to your desktop, giving you access to all your contacts and allowing you to make calls directly from your computer.

This way, you won’t have to purchase and maintain different devices for work and collaboration. You can do these tasks with just your desktop.

Video conferencing across different devices

The flexibility that VoIP provides increases a team’s productivity. Rather than having everyone carve out a significant chunk of their day huddling over a conference table, your employees can have the same quality of collaboration using video and audio conference tools.

This kind of functionality isn’t just restricted in the office. Since VoIP is powered by the internet, you can meet with colleagues anywhere in the globe, provided that they have a stable internet connection. What’s more, there are several mobile applications that enable employees to call using VoIP without any special hardware.

With VoIP, all members of your team are reachable even when on the road. Also, employees can keep their numbers even when they move to another office or are on the go. This will save you the trouble of updating their contact details or contacting their outdated numbers.

Application integration

VoIP integrates your phone systems with other applications you use for your operations. For instance, you can integrate VoIP into your customer relationship management (CRM) system to keep track of client communications, schedule calls, and gain insight into buying preferences.

Mobile integration

VoIP lets you easily record voice calls and have them stored in customer records, route voicemails to email, or initiate calls from a variety of apps.

VoIP also lets you implement bring your own device (BYOD) programs, whereby employees are allowed to work using any device they prefer — even ones that aren’t issued by your company. This will save you a lot of money in the long run. How much? According to a study by Cisco, you can save $3,150 per employee per year with BYOD.

Virtual attendant

Finally, VoIP offers virtual attendant, a feature that automatically segments callers, routes them through the proper channels, and avoids customers’ voicemail leapfrogging, so they’ll stay satisfied with your services. By enabling this feature, your customer service representatives are freed to focus on more crucial projects, such as answering inquiries that relate to their expertise.

VoIP’s range of benefits allows businesses to increase their efficiency while saving money. If your small- to medium-sized business (SMB) wants to optimize your technology and improve your team collaboration, contact Cyber Shift Technologies now and learn more about VoIP.

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